IT Manager Digital Workplace Experience (M2)

Job Description

Puget Sound Energy is looking for an IT Manager Digital Workplace Experience (M2) to help stand up and lead our new organization, IT Digital Workplace Experience.

Rapid technological advancement requires organizations to optimize their technology investments for maximum value. To address this critical business need, we are establishing a dedicated team focused on training and educating employees to effectively utilize both current and future enterprise technology assets. This role will collaborate with Officers, Directors and their teams to design and implement comprehensive, continuous education initiatives that extend far beyond conventional project completion cycles.

Through our experiences over the past year, we've learned that our traditional approach of creating training documentation, launching a product, and then moving to the next initiative does not adequately prepare our employees to take full advantage of capabilities available to them. With more changes and new tools coming their way, we need a dedicated focus on ensuring they have knowledge on how best to use these tools.

The successful candidate will lead initiatives across several critical areas:

• Strategic Partnership - Collaborating with Officers and Directors company-wide to understand departmental needs and technology utilization gaps
• Custom Education Programs - Building customer-specific and recurring training plans for each department, creating tailored educational opportunities that make sense for individual teams and their workflows
• Enterprise Tool Expertise - Focusing primarily on Digital Workplace tools including OneDrive, SharePoint Online, Copilot, and Intune, while also supporting other enterprise solutions such as our upcoming VPN solution
• Sustained Learning - Ensuring education continues after project completion, addressing the current gap where learning stops once OCM hands off the project
• Metrics & Analytics – Creating and monitoring adoption rates, user satisfaction, and identifying areas where additional support is needed
• Cross-functional Collaboration - Working alongside our OCM teams during project delivery while taking ownership of long-term educational sustainability

This new team and role represents a critical evolution in how we approach technology adoption at PSE. While OCM will continue to play an essential part in how we deliver new functionality, this team will ensure that learning and optimization continue long after project completion – filling a significant gap we've identified as we've delivered numerous new capabilities over the past year.

Job Responsibilities

• Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and builds effective teams:
  • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings. 
  • Sets clear expectations and holds employees accountable for performance as well as goals/targets where applicable.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
  • Challenges and inspires employees to achieve business results. Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
  • Conducts and ensures the completion of performance reviews and development plans.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.
• Evaluates and verifies employee performance through the review of work on basis of meeting established objectives and work methods. Holds employees accountable for meeting assigned objectives in accordance with expected timelines and budgets.
• Participates in development of 0-24 month strategic plans for assigned IT segment or area.
• Maintains a thorough knowledge of the IT discipline. Cultivates, disseminates and enforces policies, procedures and standards for the team.
• Works closely with customers and colleagues to identify and maximize opportunities to use technology to improve business processes and support critical business strategies, and promote the strategic use of standard and new technologies.
• Continually reviews current IT responsibilities against corporate needs to identify areas where technology can resolve current business problems by the evaluation, integration, implementation and support of such technology and by providing and maintaining a documented set of technology standards (hardware and software) for corporate use within a discrete area of responsibility and one or more technology domains.
• Works under general direction of senior management to plan, organize and direct work related to assigned IT segment or area.
• Manages team of IT employees, many of whom will have significant latitude and independence. May also manage lower-level managers and contractors.
• Accountable for managing teams with responsibility for performance evaluation, salary review and hire/fire decisions.
• Provides leadership to the IT staff including career development, performance coaching, administration, technical guidance, recruitment and budgetary management
• Responsible for the end-to-end design, development and maintenance of systems and services enterprise wide or in a designated business unit.
• Implements organization strategies and operational objectives through the effective direction and management of resources.
• Facilitates creation of team environment through communication, setting objectives and coordinating individual and team assignments.
• Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
• Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent combination of education and/or work experience.
• Proven knowledge of information technologies and methodologies related to assigned IT segment or area.
• 7 years experience managing or leading teams (some could include consulting) in strategic planning, development, implementation, and maintenance of IT system, application, infrastructure service or other technology areas.  With experience in management demonstrating:
  
  • Strategic thinking and leadership with strong abilities in relationship management.
  • High competency in project management discipline and execution of small to large projects.
  • Experience in leading multidisciplinary, high-performance work teams/groups
  • Successful development and implementation of new technologies.
  • Proficiency in driving process improvement.
  • Demonstrated competency in developing efficient and effective solutions to diverse and complex problems.
• 2 years experience participating in strategic planning, development, implementation, and maintenance/support of assigned IT segment or area.
• Demonstrated management and decision making skills concerning information systems policies, processes and procedures with proven track record of completing tasks and/or projects within budget and on schedule.
• Strong knowledge and understanding of business processes.
• Excellent communication and presentation skills, especially with non-technical managers. Solid oral and written communications skills.  An ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
• Strong knowledge in project management discipline to effectively arrange resources and manage multiple small to large projects in a cross-functional environment.
• Strong analytical, problem-solving and conceptual skills for single of multiple technical areas.
• Strong negotiating and critical thinking skills.
• Customer-oriented, a positive, team-oriented attitude, flexibility, an understanding of the business issues driving the need for information technology, and solid work ethic are expected.  

Desired Qualifications

• ITIL certified.
• Leadership skills that can energize a multidisciplinary work team to respond to business needs. 
• Strong technical knowledge, with hands-on experience managing systems in new computing architectures and environments; knowledge of relevant technologies and tools applicable to assigned area(s).
• Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms.
• Strong analytical, problem-solving and conceptual skills.
• Strong project management skills, with experience in organizing, planning and executing mid- to large-scale projects from envisioning to implementation, involving internal personnel, contractors and vendors.
• Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels and thrive in a cross-functional environment.
• Knowledge and experience in developing strategic information systems plans.
• Excellent human resource management skills.

Additional Information