Communications Initiatives Program Mgr

Job Description

PSE's Communications Initiatives team is looking for a communications and public engagement professional to join our dynamic team! The Communications Initiatives Program Manager will be responsible for the effective management and implementation of the communications and public outreach strategy for some of PSE's most complex infrastructure projects.

This position is integral in telling our story about how PSE's infrastructure projects fir into our clean energy goals and how they provide reliable energy service for our customers and communities.

If you're a communicator who enjoys educating and engaging customers and communities on complex projects or issues, advocating for our customers during project implementation, and working on cross-functional project teams to meet common goals, we encourage you to apply! 

PSE is on a journey toward a more flexible, equitable, and innovative workplace as we progress to be our customers' clean energy partner of choice. This position is hybrid with 50% of time expected to be in office or in the field. 

The individual in this role will be responsible for upholding the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. They will also promote and support a culture of total safety.

Additionally, this individual will demonstrate a commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct, as well as ensure duties are performed in accordance with all regulatory compliance obligations.
 

Job Responsibilities

• Develop and implement communications components and/or public outreach of strategic company projects, initiatives, and issues, providing support to other initiative teams as needed.
  • Identifies opportunities in the development, coordination, and implementation of the project plan. This includes the communications, public affairs, and technical components of the project or initiatives providing support to other projects/initiatives team members as needed. This individual must understand the overall goal and strategy of the plan, as well as how the tactics interconnect.
  • Produces communications collateral and implements communications tools.
  • Identifies opportunities to evolve PSE's communication strategies and approaches, including technology, engagement strategies, and processes.
• Acts as a customer service advocate.
  • Raises issues on the customers' behalf and works with the Project Managers to address customer concerns.
  • Assists in managing and answering customer questions in coordination with outreach and customer care team members.
  • Engages directly with customers, answers questions, and acts as a liaison between the customer and project teams.
• Coordinates with internal groups to ensure information is being shared with customer-facing employees and cohesive public outreach strategies and plans are developed.
• Performs emergency and storm duties.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in communications, media, business innovation, marketing, strategic leadership/management or related field, and 5 years relevant work experience; or an equivalent combination of education and experience.
• Proven experience in managing increasingly complex projects with cross-functional teams and in an ever-changing and fast-paced environment.
• Ability to manage projects, work with other departmental teams and deliver on commitments.
• Ability to contribute effectively in peer management teams.
• Skills and experience in collaboration and team building.
• Practical and successful application of community or employee engagement strategies and tactics including the use of new media applications.
• Excellent verbal and written communication skills.
• Proficiency in MS Office tools.

Desired Qualifications

• Strong focus on customer service.
• Strong project management skills.
• Strong leadership, interpersonal, and relationship-building skills.
• Functional knowledge or training in public engagement from IAP2.
• Experience with community outreach and comfort with engaging directly with customers.
• Extremely detail-oriented and an ability to track project status for multiple projects.
• Ability to raise issues and concerns in a respectful and collaborative manner. Comfort working through conflict.
• Ability to problem-solve and be creative when working with Project Managers and teams to find solutions on behalf of PSE's customers.
• Broad knowledge of gas and electric utility rates, business objectives, customer service, finance, and corporate relations.

Additional Information