Supervisor System Operations Shift

Job Description

The Supervisor of System Operations Shift is responsible for leading and directly supervising 24 x 7 system operations on rotation shift in monitoring, issuing clearances, switching orders and deploying responses to outage and emergency situations.

This position involves rotating 12-hour shifts alternating between nights and days.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

• Employee Safety, Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams:
  • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
  • Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
  • Challenges and inspires employees to achieve business results.
  • Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
  • Conducts and ensures the completion of performance reviews.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.
• Monitors workload, productivity and staffing levels to ensure operational efficiencies and departmental goals are met.
  • Ensures all work performed is compliant with state and federal regulations, NERC (North American Electric Reliability Corporation) standards, PSE operating standards, field procedures, and applicable collective bargaining agreements.
  • Provides supervision and decision making for employees engaged in 24 x 7 system operations: monitoring system, deploying responses to outage and emergency situations, coordination and communication with regional storm base openings, EOC (Emergency Operations Center) and the appropriate business units and internal customers.
  • Monitors and analyzes individual productivity, unit performance and costs.
  • Provides information, as required, to key stakeholders and internal clients.
• Provides technical front line operational expertise, as well as leveraging technical worker skills to ensure successful resolution of a variety of issues/challenges, and to support the transmission and distribution systems and equipment.
• Establishes and maintains effective work relationships with internal and external clients, including service providers.
• Works collectively with the Customer Access Center in response to customer complaints, inquires, and escalated calls.
• Attends monthly regional electric safety meetings.
• Works closely with safety group to promote and support safe work practices.
• Involved in process improvement initiatives and drives towards applicable solutions.
• Provides computer and technology assistance within department.
• Participates in, supports, or may coordinate 24/7 emergency response and restoration efforts as needed.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree in engineering or electro-mechanical technology, or other related degree; or combination of education and/or relevant experience.
• 5 years utility/business relevant work including financial management, operations and/or planning.
• Knowledge of electric distribution and transmission system.
• Demonstrated ability to make decisions in a real-time environment with regard to customer service and safety to the public, company and/or contractor personnel and equipment.
• Excellent customer relations skills, including problem solving and conflict resolution.
• Demonstrated skills leading and developing personnel in a collaborative work environment and managing projects.
• Demonstrated safety leader.
• Strong teamwork, coaching, and organizational skills and an aptitude for process improvement.
• Demonstrated experience in collaborating with a wide range of internal and external customers.
• Ability to work independently and with teams.  
• Strong business acumen including the ability to organize/prioritize/evaluate work and within budget constraints.
• Excellent communication skills, both verbal and written.  
• Proficiency with MS Office suite.
• Availability to respond to emergencies, such as outages and storm events, on a 24/7 basis.

Desired Qualifications

• Prior operational field experience in specific area of supervision (such as lineman, service lineman, wireman, relay technician, system operator, meterman, substation, EFR or distribution engineering).
• 1 year prior supervisory experience.
• Previous utility experience.
• Knowledge of SAP, PCAD and DMS.
• Experience working in a unionized environment.

Additional Information