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Mgr Information Technology Enterprise Server Servcies

Date:  Jul 30, 2022
Job ID:  2981

Redmond, WA, US, 98052

Remote and Hybrid Work Opportunities:  Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's IT Infrastructure team is looking for qualified candidates to fill an open Mgr Information Technology Enterprise Server Servcies position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Puget Sound Energy’s IT Infrastructure team is looking for a strategic, visionary tech manager to collaborate with senior leadership to plan, organize and direct work related to the project at hand. We seek an agile leader who can set the direction for substantial projects such as effectively assessing Cloud viability for a given service. In addition to having experience with Configuration Management and SCCM, the ideal candidate will have the skills required to oversee the activities and productivity of the employees on their team, which focuses on Windows Operating Systems and Linux Operating System support. Your team works out of Washington State and focuses on optimizing the use of technology across PSE. 

What PSE IT has to offer:
We are leaders in delivering technology solutions that drive IT innovation within the energy industry and create long-term value for our customers. Across our organization you’ll find diverse thinkers who thrive in a culture of collaboration and teamwork while enjoying a flexible work environment that fosters creativity, commitment, and most importantly – a work-life balance. If you’re looking for a well-rounded, opportunity-rich career path, you have come to the right place. Join us and help make a difference in achieving a clean-energy future through technology and teamwork! 

Job Summary: 

  • Works under the direction of senior management to plan, organize and direct work related to assigned IT segment or area (Selection of segment/technology required) 
  • Manages team of IT employees, many of whom will have significant latitude and independence. May also manage lower-level managers and contractors 
  • Applies expertise in Puppet Configuration Management, SCCM, Windows Operating Systems and Linux Operating Systems to support strategies and decisions made by the team
  • Manages small/medium projects with minimal or no oversight from PMO
  • Collaborates with IT Security and helps drive PKI\CA strategy
  • Responsible for the end-to-end design, development and maintenance of systems and enterprise-wide services and designated business unit services 
  • Implements organization strategies and operational objectives through the effective direction and management of resources.
  • Accountable for guiding, monitoring and leading a team throughout the course of projects and assignments while adhering to and managing budgets
  • Conducts performance evaluations, salary reviews, and makes hire/fire decisions
  • Supports team members through career development, performance coaching, administration, and technical guidance
  • Facilitates creation of team environment through communication, setting objectives, and coordinating individual and team assignments 
  • Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety 
  • Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations

Job Responsibilities

  • Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and builds effective teams:
  • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings. No preference which category it goes in, but probably only need to say it once.
  • Sets clear expectations and holds employees accountable for performance as well as goals/targets where applicable.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
  • Challenges and inspires employees to achieve business results. Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
  • Conducts and ensures the completion of performance review.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
  • Evaluates and verifies employee performance through the review of work on basis of meeting established objectives and work methods. Holds employees accountable for meeting assigned objectives in accordance with expected timelines and budgets.
  • Participates in development of 0-24 month strategic plans for assigned IT segment or area.
  • Leads the team responsible for the design, implementation and continuous service improvement of PSE’s server environment.
  • Manages all aspects of the server environment from analysis design, development, installation, maintenance and enhancement to meet company-wide infrastructure requirements.
  • Oversees the adherence of maintenance and performance standards of server hardware and systems.
  • Prepares and maintains up-to-date documentation for internal and external customers, detailing configuration of deployed solutions.
  • Ensures that systems developed in support of the server environment are deployed/customized in a way that is in compliance with PSE architectural standards and established methodologies and practices.
  • Manages tuning of server environment and makes recommendations to IT senior management on the design and use of infrastructure to help ensure optimum use of all resources. 
  • Participates in the Change Advisory Board to review the impact of proposed business and infrastructure changes on the capacity, availability and service continuity plans.
  • May lead server focused projects from inception to completion.
  • Responsible for managing and overseeing strategic planning relating to server technologies.
  • Maintains a thorough knowledge of the IT discipline. Cultivates, disseminates and enforces policies, procedures and standards for the team.
  • Works closely with customers and colleagues to identify and maximize opportunities to use technology to improve business processes and support critical business strategies, and promote the strategic use of standard and new technologies.
  • Continually reviews current IT responsibilities against corporate needs to identify areas where technology can resolve current business problems by the evaluation, integration, implementation and support of such technology and by providing and maintaining a documented set of technology standards (hardware and software) for corporate use within a discrete area of responsibility and one or more technology domains.
  • Responsible for design, deployment, and support of enterprise server systems including both local and disaster recovery.  

Minimum Qualifications

  • Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent combination of education and/or work experience.
  • Proven knowledge of information technologies and methodologies related to assigned IT segment or area.
  • 7 years experience managing or leading teams (some could include consulting) in strategic planning, development, implementation, and maintenance of IT system, application, infrastructure service or other technology areas.  With experience in management demonstrating: 
  • Strategic thinking and leadership with strong abilities in relationship management.
  • High competency in project management discipline and execution of small to large projects.
  • Experience in leading multidisciplinary, high-performance work teams/groups.
  • Successful development and implementation of new technologies.
  • Proficiency in driving process improvement.
  • Demonstrated competency in developing efficient and effective solutions to diverse and complex problems.
  • 2 years experience participating in strategic planning, development, implementation, and maintenance/support of assigned IT segment or area.
  • Demonstrated management and decision making skills concerning information systems policies, processes and procedures with proven track record of completing tasks and/or projects within budget and on schedule.
  • Strong knowledge and understanding of business processes.
  • Excellent communication and presentation skills, especially with non-technical managers. Solid oral and written communications skills.  An ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Strong knowledge in project management discipline to effectively arrange resources and manage multiple small to large projects in a cross-functional environment.
  • Strong analytical, problem-solving and conceptual skills for single of multiple technical areas.
  • Strong negotiating and critical thinking skills.
  • Customer-oriented, a positive, team-oriented attitude, flexibility, an understanding of the business issues driving the need for information technology, and solid work ethic are expected. 
  • Bachelor’s degree in Computer Science or related discipline, or equivalent work experience.
  • 5 years experience with server technologies such as VMWare.
  • Strong technical knowledge, with hands-on experience managing server environments; knowledge of relevant technologies and tools applicable to assigned area(s).
  • Broad knowledge of operational and procedural aspects required to support mission critical Windows/UNIX/Linux enterprise.
  • Proficient knowledge of OS software, including Windows and UNIX.

Desired Qualifications

  • Knowledge in a variety of industry best practices and technological leading edge developments.
  • Knowledge of commonly used concepts, practices, and procedures within the server environment.
  • A strong background in IT infrastructure and technology deployment.
  • Highly desired certifications for this position include:
    • Microsoft Certified Systems Administrator (MCSA)
    • Microsoft Certified Technology Specialist (all)
    • IBM Certified Specialist – AIX Basic Ops
    • IBM Certified Systems Administrator
    • VMware Certified Professional (VCP)

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue