Manager Information Technology (M2) - SCADA

Job Description

Join our Telecom SCADA team and play a key role in supporting the monitoring and control systems that keep our electric and gas infrastructure operating safely and reliably. This position is integral to enabling real-time visibility and response across critical utility operations.

We are seeking candidates with a strong, well-rounded technical background in utility infrastructure. The ideal candidate brings hands-on knowledge of substation construction, operations, and safety practices, along with a solid understanding of transmission and distribution line construction and field operations. In addition, experience working with SCADA systems in electric and/or gas utility environments is essential.

This role requires a professional who can operate confidently at the intersection of telecom, field operations, and control systems—combining technical expertise with a strong appreciation for safety, reliability, and operational excellence.

This position works under the general direction of senior management to plan, organize, and direct work related to an assigned Telecom segment or area. The role manages a team of Telecom employees, consisting of a mix of union technicians and non-union engineers, many of whom operate with significant latitude and independence. The position is accountable for managing team performance, including performance evaluations, salary reviews, and hiring and termination decisions. It provides leadership to Telecom staff, including career development, performance coaching, administrative oversight, technical guidance, recruitment, and budget management.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

• Responsible for the end-to-end design, development and maintenance of systems and services enterprise wide or in a designated business unit.
• Implements organization strategies and operational objectives through the effective direction and management of resources.
• Oversees the format and structure of job packages between engineers/analysts and represented employees.
• Owns and manages relationships with other PSE departments, including Operations, Generation, Facilities, Engineering, Project Management, and Corporate Security.
• Participates in Electric and Gas Operations planning, engineering and construction of telecommunications infrastructure supporting substations, transmission lines, gate stations, generation and storage facilities.
• Responsible for resource planning for IT, Operations, Generation and Facility projects.
• Responsible for managing and overseeing strategic planning relating to telecommunications technologies.
• Responsible for strategic planning relating to Telecommunications organizational optimization.
• Manages and oversees the planning, design, engineering, and construction of telecommunications infrastructure and systems.
• Manages the operation and lifecycle of telecommunication systems, including optimization, preventative maintenance, break/fix, capacity planning, interfaces, maintenance contracts, etc.
• Provides the telecommunications infrastructure to enable productivity improvements for all of PSE.
• Validates the performance and quality of installed and operational telecommunications infrastructure.
• Manages and directs the work of represented and/or non-represented employees consistent with PSE expectations and the IBEW contract.
• Responsible for the development of hardware and software standards relating to one or more telecommunications technologies.
• Manages and oversees the development of work practices relating to design, construction and/or maintenance of telecommunications infrastructure.
• Responsible for managing and overseeing strategic planning relating to Telecommunication services.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent combination of education and/or work experience.
• Proven knowledge of information technologies and methodologies related to assigned IT segment or area.
• 7 years experience managing or leading teams (some could include consulting) in strategic planning, development, implementation, and maintenance of IT system, application, infrastructure service or other technology areas. With experience in management demonstrating:
  • 5 years telecommunications experience in one or more of the following areas: SCADA, RF systems (mobile radio, microwave, MAS, etc.), network transport, fiber optics, telephony, other telecom area.
  • Experience managing employees and activities in multiple remote locations.
  • Strategic thinking and leadership with strong abilities in relationship management.
  • High competency in project management discipline and execution of small to large projects.
  • Experience in leading multidisciplinary, high-performance work teams/groups.
  • Successful development and implementation of new technologies.
  • Proficiency in driving process improvement.
  • Demonstrated competency in developing efficient and effective solutions to diverse and complex problems.
• Understanding terminology and best practices relating to a broad range of telecommunications technologies.
• Experience developing and tracking metrics related to telecommunications services and infrastructure.
• 2 years experience participating in strategic planning, development, implementation, and maintenance/support of assigned IT segment or area.
• Demonstrated management and decision making skills concerning information systems policies, processes and procedures with proven track record of completing tasks and/or projects within budget and on schedule.
• Strong knowledge and understanding of business processes.
• Excellent communication and presentation skills, especially with non-technical managers. Solid oral and written communications skills. An ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
• Strong knowledge in project management discipline to effectively arrange resources and manage multiple small to large projects in a cross-functional environment.
• Strong analytical, problem-solving and conceptual skills for single of multiple technical areas.
• Strong negotiating and critical thinking skills.

Desired Qualifications

• Broad knowledge of substation construction, operation and safety practices.
• Broad knowledge of transmission and distribution line construction, operation and safety practices.
• Knowledge of SCADA systems for electric and gas utility infrastructure.
• Experience managing represented employees and working with the collective bargaining agreements.
• Successful past experience working with or in a SCADA team.
• Possession of an engineering degree from an ABET accredited college or university.
• Possession of a professional engineering license.

Additional Information