Supervisor Electric First Response

Job Description

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered “safety sensitive” as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities

• Employee Safety, Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams:

• Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
• Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
• Challenges and inspires employees to achieve business results.
• Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
• Conducts and ensures the completion of performance reviews.
• Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.

• Ensures appropriate staffing and response in assigned service territory to maintain reliability of electric distribution and transmission systems.
• Acts as liaison between Electric First Response and internal and external stakeholders, which includes Operations, Customer Construction Services and Government & Community Relations, as well as service providers, customers and government agencies.
• Monitors workload, accuracy, productivity and staffing levels and make adjustments as required to ensure compliance.
• Provides timely and accurate information and status updates to leadership, management, safety and compliance.
• Responds to and completes data requests to satisfy internal or external compliance requirements.
• Develops and administers team goals and objectives.
• Ensures quality and consistency of Electric First Response guidelines and practices.
• Facilitates solutions to unique problems by leveraging employees’ technical skills, and providing guidance with regards to PSE’s business initiatives.
• Understands and exercises a thorough understanding of the Collective Bargaining Agreement and consult with Labor Relations on complex labor issues including disciplinary action to prevent company liability.
• Interacts directly with customers, municipalities and other agencies to problem solve and resolve complex service issues.
• Identifies potential areas of weakness with assigned work, develops solutions and initiates corrective action.
• Supports emergency response work as required including immediate and extended restoration efforts driven by weather and other system failures.
• Manages workgroup O&M and capital budgets.
• Assists department manager in development of resource plans, department O&M and capital budgets, and department goals and objectives.
• Assists in the development of departmental policies and procedures and provides leadership in integrating new and evolving ideas and processes.
• Participates in cross-functional teams in both leadership and participant roles to develop appropriate solutions for PSE needs.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree in engineering or electro-mechanical technology, or other related degree; or combination of education and/or relevant experience.
• 5 years utility/business relevant work including financial management, operations and/or planning.
• Knowledge of electirc distribution and transmission system.
• Demonstrated ability to make decisions in a real-time environment with regard to customer service and safety to the public, company and/or contractor personnel and equipment.
• Excellent customer relations skills, including problem solving and conflict resolution.
• Demonstrated skills leading and developing personnel in a collaborative work environment and managing projects.
• Demonstrated safety leader.
• Strong teamwork, coaching, and organizational skills and an aptitude for process improvement.
• Demonstrated experience in collaborating with a wide range of internal and external customers.
• Ability to work independently and with teams.  
• Strong business acumen including the ability to organize/prioritize/evaluate work and within budget constraints.
• Excellent communication skills, both verbal and written.  
• Proficiency with MS Office suite.
• Availability to respond to emergencies, such as outages and storm events, on a 24/7 basis

Desired Qualifications

• Prior operational field experience in specific area of supervision (such as lineman, service lineman, wireman, relay technician, system operator, meterman, substation, EFR or distribution engineering).
• 1 year prior supervisory experience.
• Previous utility experience.
• Knowledge of SAP, PCAD and DMS.
• Experience working in a unionized environment.

Additional Information