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Municipal Liaison Manager

Date:  Jun 18, 2022
Job ID:  2896

Kent, WA, US, 98032 Bothell, WA, US, 98011 Bellevue, WA, US, 98004

Remote and Hybrid Work Opportunities:  Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Planning team is looking for qualified candidates to fill an open Municipal Liaison Manager position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Is a member of a Municipal Relations team responsible for developing and sustaining PSE’s relationships with state and local governments’ public works staff and their authorized representatives/consultants/contractors within an assigned geographical area. Is responsible for addressing assigned operational issues that result from PSE’s interactions with municipalities and actively engages in the development, negotiation and execution of franchises and similar agreements. Supports the PSE Government Affairs team to advance PSE and public policy initiatives.


Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

  • Serves as primary point of contact for Public Works staff for customer service-related issues and processes associated with jurisdictional-driven relocations and conversions of PSE's infrastructure and major PSE- initiated projects.
  • Mentors and trains Associate Municipal Liaison Managers.
  • In a storm event, leads contact with assigned municipal departments to provide timely and accurate information and key customer services.
  • In collaboration with PSE Government Affairs staff, maintains working knowledge of political and operational processes associated with each jurisdiction’s organizational structure. Provides strategic recommendations to PSE project teams and departments while participating in the implementation of PSE strategic initiatives and projects. Independently develops strategic short-term and long-range work plans for local communities.
  • Meets regularly with appropriate Public Works staff and key PSE/Service Provider representatives to exchange information, monitor ongoing PSE performance, advance process improvements, and address municipal issues and concerns.
  • Understands the tariffs, schedules and agreements applicable to municipal related projects and communicates this information to municipal staff.
  • Provides liaison responsibilities as a member of the team that executes design and construction agreements, and negotiates all agreements associated with conversion and relocation-reimbursable projects. Assists with the review and approval of cost estimates and provides dispute resolution.
  • Works with Permit Specialists and Paving Coordinators to coordinate municipal and PSE projects (i.e., scope and schedule) and monitors ongoing progress with municipalities regarding PSE/Service Provider construction activity on municipal projects
  • Using appropriate PSE and/or Service Provider resources, takes the lead to effectively resolve jurisdictional issues/concerns arising out of project design, coordination and construction. Manages PSE/Service-Provider relationship with a local jurisdiction.
  • Is lead negotiator for and actively manages PSE’s franchises with each assigned jurisdiction. Interprets franchise agreements in their respective cities and/or counties when information is requested by other PSE departments or external entities
  • Coordinates with Municipal Land Planners in responding to growth management-related issues associated with Comprehensive Plan development and/or updating. Pro-actively develops strategy for responding to policy issues associated with comprehensive plan updates, and other regulatory policies developed by City staff that may impact PSE projects.
  • May obtain regulatory approvals (permits) for PSE capital projects which are constructed within their respective jurisdictionally assigned area.
  • Has strong communication skills and strategic agility and political acumen.
  • Participates in emergency response efforts as needed.
  • Performs other duties as assigned.

Minimum Qualifications

  • BA/BS in Construction management, Engineering or related field or equivalent utility operations experience (with emphasis on previous communications and customer service experience).
  • 3 years applicable experience.
  • Strong written and oral communication skills
  • Strong technology skills
  • Working knowledge of Public Works procedures, street use permits and associated requirements.
  • Understanding of municipal political processes and structure.
  • Ability to read and understand maps and engineering drawings
  • Proven ability to provide excellent customer service and conflict mediation
  • Knowledge of governmental processes and public policy development.

Desired Qualifications

  • Masters Degree
  • Understanding of PSE gas and electric construction techniques and tariffs
  • Knowledge of utility operations
  • Knowledge of PSE standards and practices
  • Solid customer service and communication skills
  • Experience in contract administration
  • Experience working with government agencies.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue