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Technical Training Program Manager

Date:  Aug 6, 2022
Job ID:  2978

Bothell, WA, US, 98011

Remote and Hybrid Work Opportunities:  Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's Customer Init & Continuous Improvement team is looking for qualified candidates to fill an open Technical Training Program Manager position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Puget Sound Energy's Operations Training Department is looking for a Technical Training Program Manager to join our team! This Program Manager will provide critical support and coordination for two of the most important training areas in the company.

The first, Emergency Response and Energy Restoration training, manages the development and delivery of the company's Incident Command System and PSE-specific restoration process training. The successful candidate will work with cross-functional teams to address compliance, regulatory, and industry best practices internally and externally while supporting management teams in emergency response strategies and employee training for response actions. In this role, you will directly impact restoring energy to our customers during major outages while keeping our employees safe in the process.

This position also supports Puget Sound Energy's Electric Operations, specifically emphasizing Electric First Response and Substations. You will work with business units in this capacity to identify skill gaps, coordinate development inputs, prioritize training schedules, document training completion, and assess and evaluate training effectiveness. They will partner with a Sr. Instructional Designer to identify training needs, align and map courses, design and develop content, and facilitate or deliver engaging and active learning solutions.

Job Responsibilities

  • Utilize expertise to manage highly technical training programs and projects bound by complex compliance, IT, and/or safety requirements using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle.
    • Engage with stakeholders, evaluate business problems, and conduct needs and root-cause analysis exercises to identify training opportunities.
    • Prioritize program roadmaps to manage multiple programs concurrently.
    • Create and manage the communication strategy for promoting and reporting program/project strategy, priorities, risks, and status of the programs/project.
    • Manage and maintain vendor partners, delivery media, and eLearning applications for scale and ease.
    • Manage training content/updates on SharePoint, LMS, and shared drives.
    • Equip and mentor contract or corporate subject matter experts to deliver training. Capable of delivering instructor-led training, if necessary.
    • Develop training solutions that are supported by data and objective reasoning.
  • Be a performance improvement consultant – Use your consultative skills to build training and development programs that will meet the business' needs, produce the intended result and improve business performance.
    • Understand PSE's business and the market in which it operates.
    • Understand the mission and goals of PSE, Operational Training, and your clients.
    • Speak with your client at all levels frequently.
    • Align the goals of Operational Training with those of your clients.
    • Understand the impact Operational Training has on the goals of PSE and your clients, and report the performance of your program to key stakeholders.
    • Be fiscally responsible and budget-conscious.
    • Use technology effectively.
  • Be a student of your profession – Make it a point to learn about who you are, what you do, and how you contribute to not only Operational Training's success, but also the company's.
  • Some travel throughout service territory may be required to meet the clients’ needs.
  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree and 6 years of training and development, Operations, IT, or Engineering experience; or equivalent combination of education and relevant work experience. Experience developing/translating highly technical field/systems content and/or compliance content into effective learning solutions preferred.
  • Recognized as an expert in the specialty or craft by the organization.
  • Excellent interpersonal skills and ability to develop and cultivate strong working relationships.
  • Proficient with suite of word processing, presentation, and spreadsheet applications.
  • Demonstrated organization, prioritization, and project management skills.
  • Strong analytical, presentation, communication, problem-solving, negotiation, and time management skills.
  • Ability to manage projects, work with other departmental teams and deliver on commitments.
  • Ability to contribute effectively in peer management teams.
  • Skills and experience in collaboration and team building.
  • Attention to detail and the ability to effectively multi-task in a deadline-oriented work environment.
  • Ability to challenge others, often in higher positions, respectfully.
  • Ability to work both independently and collaboratively, drive work forward with little supervision.

Desired Qualifications

  • Ability to operate in a remote office with minimal supervision from corporate headquarters.
  • Working knowledge of structure and operations of PSE or other highly regulated and technical industry.
  • Working knowledge of Learning Management Systems (LMS) to manage training data and reporting functionality.
  • Working knowledge of business applications and software tools (e.g., SAP, Webex, Work Manager).
  • Working knowledge of adult learning principles, training needs analysis, instructional design methods, professional facilitation, evaluation methods, and learning styles.
  • Proven ability to monitor and evaluate a training program's effectiveness, success, and ROI and to report on them.
  • Experience in a represented environment.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue