Performance and Change Management Principal

Job Description

Do you want to play a key role in a high‑impact organization that supports PSE’s mission to deliver clean, reliable, and affordable energy to our customers? The Pole Services organization is seeking a Principal who will leverage data to drive growth, improve performance, and optimize operations across the business.

Pole Services is a profit‑and‑loss center within PSE that manages street and area lighting installation and maintenance services, and coordinates third‑party attachments of communication and other devices to PSE’s poles. The organization plays a critical role in supporting customers’ evolving needs, including smart‑city initiatives, wireless network, internet broadband, and on-the-pole electric vehicle charging stations.

In this role, you will lead the development and maintenance of Power BI dashboards for multiple teams and functions within Pole Services. You will partner closely with stakeholders to design effective tools and reporting solutions that enable the leadership team to monitor, manage, and enhance operational performance. You will also develop clear documentation for processes, tools, and data workflows.

Additionally, the Principal will lead data‑ and technology‑related upskilling and cross‑skilling initiatives to strengthen the team’s capabilities.

To be successful, the candidate should be ready to identify, plan, and manage business performance initiatives and apply methodologies that support business transformation and organizational change. A strong understanding of end‑to‑end business processes—and the ability to use process improvement techniques to analyze inputs, outputs, and workflow dynamics—will be essential. The ideal candidate will apply and model best practices for driving measurable performance outcomes while mentoring others. Finally, the ability to create and implement effective change‑management plans that reduce resistance and support adoption will be highly valuable in this role.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Leads PSE initiative teams, sub teams, and/or associated consultants and vendors on a broad variety of complex, cross-organization initiatives with a focus on achieving sustainable results.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Sets clear expectations and holds team accountable for performance.
  • Identifies, selects, and manages external vendors and consultants to provide quality external resources, as needed, to support priority initiatives.
• Develops, creates and maintains project plans that deliver business case objectives, and that integrate change management activities.
• Manages implementation, schedule, communications, coordination, training, post implementation control, and budget.
  • Ensures quality and consistency of methodology, metrics, general approach, analysis, and documentation.
  • Ensures performance/process sustainability after project completion.
• Builds relationships, effective teams, and networks that extend throughout the company.  Mentors and shares knowledge with team members.
• Participates in emergency response efforts as needed.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in business, engineering or technology; or equivalent combination of relevant education and/or experience.
• 7 years of experience successfully leading/implementing multi-disciplined projects and initiatives.
• 7 years of experience utilizing high-involvement process improvement or change management techniques/tools.
• Certification in both structured and informal process improvement or change management methodologies.
• Demonstrated passion for continuous improvement.
• Experience facilitating large groups.
• Ability to quickly build trust and value-based relationships with employees at all levels of the organization. 
• Understanding of change management concepts and techniques.  Strong coaching and influencing skills. 
• Ability to balance multiple priorities and deadlines in a fast paced environment. 
• Excellent written and oral communication skills.
• Ability to take initiative and work both independently and as a part of a team to drive results.
• Excellent coaching and influencing skills.
• Excellent communication skills at all levels with the ability to present information in a professional manner.
• Ability to prepare and present to the director/executive level.
• Ability to influence without authority.

Desired Qualifications

• Graduate degree/coursework.
• Experience in large-scale organizational change efforts.
• Change management or associated organizational leadership and/or development experience – specifically working through organizational design and workforce transition efforts.
• Certification in project management.
• 7+ years of experience in data science, analytics, management consulting, or business transformation role.
• Demonstrated success leading data-driven transformation initiatives that changed how a business operates.
• Highly collaborative; thrives in cross-functional environments.
• Self-directed and comfortable operating in ambiguous environments.
• Experience partnering with business leaders to shape strategy and influence decisions.
• Proven ability to move from ambiguous problem statements to structured, measurable solutions.
• Success proactively identifying opportunities to drive business growth.
• Willingness to learn new systems and processes.
• Embody PSE’s values: We all have a voice. We do what’s right. We have each other’s back.

Additional Information