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Learning Mgmt System Admin

Date:  Jun 4, 2021
Job ID:  1638

Bothell, WA, US, 98011

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's Customer Init & Continuous Improvement team is looking for qualified candidates to fill an open Learning Mgmt System Admin position!

Job Description

The Learning Management Systems Administrator provides technical leadership in the support of Puget Sound Energy’s Learning Management System (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator oversees the installation and configuration of all system updates and upgrades, as well as tools and software integrated with the LMS. Responsible for the design, development, and implementation of workflows and processes as it relates to learning content management and curation and ensures user compliance with best practices and established system standards.


Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Job Responsibilities

  • Lead the effective implementation, operation, and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts.
  • Work with end users and internal and external learning content providers to troubleshoot and resolve technical issues related to accessing the LMS and course content. Serve as the point of escalation for support issues, including interaction with LMS vendor and other vendor support services and internal IT system support resources.
  • Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements of the LMS. Create and execute a long-term plan for LMS system growth and improvements.
  • Partner with internal and external learning content providers for courseware and learning content integration. Oversee and verify the quality of learning content housed within the LMS including establishment of regular audit of course status and coordination to eliminate duplicate, conflicting, or redundant content.
  • Leads the training coordinators, analysts and instructors as project lead for the LMS System and develops other functional roles in the use and troubleshooting of system issues.
  • Work with internal stakeholders to assess business needs and organizational structure related to the LMS. Partners with key stakeholders to identify and implement technology enabling learning and curriculum alignment.
  • Configures the LMS to support business processes identified through partnerships within PSE.
  • Establish best practices for system administration and make recommendations on system policies and procedures.
  • Develop and update standardized tools and reporting for ongoing access to learning information. Generate standard and custom reports.
  • Audit system records for accuracy and completion and follow-up with departments as needed for corrections.
  • Prepare, test, configure, and communicate major changes of scheduled system updates, enhancements, and releases to users and stakeholders at all levels.
  • Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree in Business Administration, Computer Systems, Information Technology, or equivalent combination of education and experience
  • 5 years’ experience in system administration or application support experience including 2 years’ experience with one or more of the following:
    • HRIS/Talent Management/Learning Management System administration,
    • HRIS/Talent Management/Learning Management System product consulting or implementation,
    • Other major technology system implementation/project management
  • Strong analytical, diagnostic and troubleshooting skills.
  • Proven experience working with business leaders and end users to understand business and end user needs, and developing system and process strategies to address the needs.
  • Ability to coach, mentor, and influence others
  • Competency with MS Word, Excel, PowerPoint, Teams and SharePoint

Desired Qualifications

  • Excellent interpersonal skills and ability to develop and cultivate strong working relationships with contractual counterparties, regulators and other industry participants.
  • Ability to operate in a remote office with minimal supervision from corporate headquarters.
  • Proven ability to partner and collaborate with business leaders.
  • Experience in developing multiple dispersed teams.
  • Experience in a represented environment.
  • Skilled in creating & facilitating blended learning programs, detailed facilitator guides, participant materials, knowledge checks, and curated content. Confident in storyboarding and prototyping to move quickly and obtaining stakeholder feedback and early buy-in as well as adapting to meet evolving business needs.
  • Certification in Project Management, Lean Six Sigma, Safety, or Training Analysis/Design/Assessment highly preferred.
  • Working knowledge of structure and operations of PSE or other highly regulated and technical industry.
  • Working knowledge of Learning Management Systems (LMS) to manage training data and reporting functionality.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue