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IT Support Technician

Date:  Jun 22, 2021
Job ID:  1691
Location: 

Bothell, WA, US, 98011

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

 

PSE's IT Infrastructure team is looking for qualified candidates to fill an open IT Support Technician position!

Job Description

  • Resolves moderately complex problems by applying training and/or experience in carrying out a structured problem-resolution process. Uses problem-resolution resources skillfully – problem-management database, support system, standard references, scripts, and resource guides.
  • Fulfills customer requests, resolves customer technical problems and responds to customer questions in an effective and timely manner to ensure ongoing effectiveness of the desktop computing environment.
  • Is responsible for event management, service request fulfillment, incident management, problem management, access provisioning, and continual service improvement.
  • Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Job Responsibilities

  • Resolves moderately difficult problems by identifying and executing a course of action aligned with but not specifically outlined in the structured problem-resolution process.
  • Provides IT user support using a problem-resolution system and/or standard screens, scripts, reference guides, and procedures.
  • Handles service requests that are predominately routine but which require skilled use of standard screens, scripts, procedures and references.
  • Applies training and/or experience to resolve specialized or more complex Tier 1 problems.
  • Collaborates with team members outside the immediate team.
  • Under frequent supervision, carries out specific procedures with prescribed standards to perform business processing, service, support, machine operation, or other work.
  • Usually completes individual tasks within one work week.
  • Performs other duties as assigned.

As part of the IT Workforce Architecture Project, assigned level S2.

Minimum Qualifications

  • Completion of vocational training such as a one- to two-year job-focused training program (e.g., computer operations or customer service training)
  • Good communication skills and ability to interact effectively with internal contacts (e.g. customers, peers, project team)
  • Requires general knowledge of company products and services
  • Requires ability to skillfully navigate problem resolution system and other related applications
  • Ability to work well with a team in a fast-paced, constantly changijng environment and follow instructions from supervisors and senior colleagues
  • Requires ability to skillfully navigate problem resolution system and other related applications

Desired Qualifications

  • 3 years of experience in an IT support or technical environment, with significant PC or client/server platform experience
  • Familiarity with web tools and technology (e.g., HTML, HTTP, Perl, CGI); understanding of network issues; ideally possesses relevant server experience (e.g., news server, mail server)
  • Previous experience in LAN/network administration or systems administration in a relevant computing environment (e.g., Unix, NT)
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco Certified Network Associate (CCNA)
  • Computing Technical Industry Association (CompTIA) Network +
  • Computing Technical Industry Association (CompTIA) A+

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

 

At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.

 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

 

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue