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Energy Advisor

Date:  Sep 16, 2022
Job ID:  3233
Location: 

Bothell, WA, US, 98011

Remote and Hybrid Work Opportunities:  Full Remote (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

 

PSE's New Product Development team is looking for qualified candidates to fill an open Energy Advisor position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Researches, analyzes, resolves and responds to customer inquiries, issues and requests related to energy efficiency and conservation; and promotes and explains energy efficiency and renewable programs and their advantages.  Represents the Company in an effort to promote and cross-market products and services by presenting and providing educational materials to employees, organizations and community groups. Works in a team environment and must be able to rapidly adapt to changes in services and programs. Receives training and instruction in departmental procedures and is expected to use good judgment in independently responding to recurring customer issues and/or complaints. Refers unique, difficult or unusual customer service issues to the Senior Energy Advisor.

 

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

  • Consults with customers to help lower bills and educate them regarding energy efficiency and conservation. 
  • Assists in executing promotional and process plans within the channel to efficiently and effectively reach program targets.
  • Promotes PSE energy efficiency and conservation programs and services at community and corporate outreach events such as trade and home shows, fairs, educational workshops and trainings.
  • Informs, creates awareness and educates customers regarding energy efficiency and renewable energy programs.
  • Performs other duties as assigned.

Minimum Qualifications

  • Associate degree or equivalency in general studies and/or three years of experience working in public contact providing assistance to customers regarding inquiries, complaints or issues.
  • Proficient in word-processing, presentation and spreadsheet applications.
  • May be required to work outside of normal shift (may work events on weekends or after hours)

Desired Qualifications

  • Knowledge of residential and commercial energy end-uses, residential structures characteristics, and heat loss theory.
  • Knowledge of energy codes, standards and regulations.
  • Technical knowledge in customer equipment application and the economic choices associated with them.
  • Some utility experience.
  • Experience using PSE’s CLX and MDL applications.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

 

At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.

 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

 

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue