Supervisor - Claims Administration

Job Description

Leads the internal claims collections function under the direction of the Manager Claims, with a strong emphasis on the recovery and collection of outstanding damage claims. Under the direction of the Manager Claims, responsible for overseeing the accuracy and performance of the damage-claim receivable database, conducting audits, and driving process improvements to maximize recovery efforts. This position serves as the link between frontline claims and collections/recovery staff and the Manager, Claims, escalating issues when necessary and reporting on team performance.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.
 

Job Responsibilities

• Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and builds effective teams:
  • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
  • Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
  • Challenges and inspires employees to achieve business results.
  • Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
  • Conducts and ensures the completion of performance reviews and development plans.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.
• Leads efforts to recover outstanding damage claims by collaborating on effective billing, tracking, and collection strategies.
• Monitors and audits claim packages to ensure completeness and accuracy, supporting timely recovery.
• Assigns and manages claims referred to collection agencies and legal teams for recovery.
• Maintains and analyzes databases to support damage-claim billing and recovery processes.
• Promotes a culture of continuous improvement and safety through regular team development activities and performance feedback.
• Collaborates with interested, affected, or relevant parties to ensure timely and accurate invoicing and claim resolution.
• Monitors and manages workload to optimize staff utilization.
• Supports key financial metrics and ensure accuracy of department dashboards.
• Hybrid schedule based out of Bellevue, WA.
• Performs other duties as assigned.
   

Minimum Qualifications

• Bachelor's degree in business administration, finance, or related field, or equivalent combination of education and experience.
• Five (5) years of experience in multi-line or utility claims adjusting with 2 years supervisory experience.
• Strong knowledge of civil justice system, insurance subrogation, and regulatory frameworks.
• Self-motivated, disciplined, and effective under high-stress conditions.
• Proven leadership and team development abilities with demonstrated experience in personnel development, process improvement, and collaborative team management.
• Skilled in setting clear expectations, conducting performance reviews, and managing projects.
• Solid business acumen, with the ability to prioritize tasks and manage work within budget constraints.
• Excellent customer service, conflict resolution, and problem-solving skills.
• Excellent verbal and written communication skills with strong interpersonal abilities and technical writing proficiency.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work flexible hours as business needs require.
• Experience working with diverse partners with ability to work independently and collaboratively in team environments.
• Proficiency in Microsoft Office Suite (Excel, Word, SharePoint, PowerPoint).

Desired Qualifications

• Experience working with SAP.
• Experience working in Subrogation, Collection Recovery, Small Claims Court.
• Experience working in Insurance Adjusting.
• Associate in Risk Management (ARM) or Associate in Claims (AIC) Designation.

Additional Information