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Sr IT Communications Analyst

Date:  Feb 3, 2021
Job ID:  1301
Location: 

Bellevue, WA, US, 98004

Puget Sound Energy is looking to grow our community with like-minded, top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

 

PSE's IT Project Management Office team is looking for qualified candidates to fill an open Sr IT Communications Analyst position!

Job Description

  • Provide writing services with a multi-channel approach in mind: email, e-newsletters, print collateral, infographics and other online content. This includes support for system and other technical documentation as well as helping status technical work IT is doing.
  • Provide editing, proofing and quality assurance to ensure simplicity, customer focus and consistency in messaging across all channels, with an eye towards translating technical communications into “business speak”
  • Consult with IT team members on department sites, surveys, forms, infographics and more
  • Measure, analyze and report on the effectiveness of IT communication with an eye towards continuous improvement and improved customer satisfaction
  • Manage IT’s online presence, including oversight of both business-facing and IT-facing SharePoint sites
  • Develop integrated IT strategic marketing and communication plans
  • Develop best practices for reaching our community of business partners, IT leadership and team members to share IT information, including outage communications and alerts
  • Manages and cultivates the relationships with internal customers and project teams.
  • Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
     

Minimum Qualifications

  • Bachelor’s degree and 5 years of experience in related field, or combination of specialized training or experience and five years of directly relevant experience.
  • Expertise in process design, reengineering, and requirements management and documentation methodologies.
  • Experience in requirements management, diagramming, use case development (UML).
  • Solid understanding of IT services and delivery processes.
  • Demonstrated team leadership and facilitation techniques.
  • Some experience in business case development.
  • Has a strong understanding of information systems, business processes, the key drivers and measures of success for the relevant business.
  • Must be a self-starter.
  • Demonstrated creative thinking and analytical skills.
  • Strong attention to detail.
  • Excellent written and oral communication skills.
  • Ability to work independently and in a team environment.
  • Proficiency in Microsoft Office applications, including Word, Project, Excel, Outlook and Visio.
     

Desired Qualifications

  • Advanced degree, such as a Masters degree in communications or related field
  • Advanced knowledge of PSE, including its mission, vision, goals, policies and operations; strong knowledge of IT operations and technologies with understanding of how IT supports PSE
  • Exceptional communication skills; ability to communicate effectively across teams and levels, while balancing the needs and requirements of internal and external customers
  • Previous web design experience, including SharePoint configuration
  • Flexibility and ability to prioritize in a changing business environment
  • Motivated by a fast paced and highly entrepreneurial environment
  • Demonstrated ability to operate both strategically and tactically in a fast-paced environment; ability to manage multiple, competing priorities simultaneously

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

 

At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.

 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

 

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue