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Quality Assurance Program Manager

Date:  Nov 8, 2019
Job ID:  553

Bellevue, WA, US, 98004

Puget Sound Energy is looking to grow our community with like-minded, top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's Enterprise Risk Management team is looking for qualified candidates to fill an open Quality Assurance Program Manager position!

Job Description

Responsible for overall design, execution and management of the quality assurance (QA) plan for PSE service providers/contractors that perform construction and maintenance on PSE's gas and electric transmission and distribution systems. Ensures that the QA plan is effective in verifying that work performed complies with PSE requirements. Provides QA expertise and consultation across multiple PSE departments in support of developing and improving internal quality management processes.


Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Job Responsibilities
  • Establish and implement annual Quality Assurance (QA) plan for each service provider/contractor performing construction and maintenance on PSE's gas and electric T&D system
    • Identifies combination(s) of quality audits that are appropriately risk based to fulfill the QA plan;
    • Engages internal customers/stakeholders in developing specific audit objectives and scope;
    • Creates and implements audit plans, including establishing  required sample size and checklists to obtain desired confidence in service provider/contractor quality control programs;
    • Works with Supervisor Quality Assurance & Inspection for needed resources to execute on audit plans;
    • Reports findings of quality assurance audits to stakeholders including PSE management and Service Provider management.
  • Maintain QA Plan and associated documentation
    • Ensures audit plans/procedures are documented using standardized business processes;
    • Initiates updates to each QA plan and associated procedures as required by changes in Standards; Procedures; work materials; tools; contract requirements; and data analysis.
  • Drive continuous improvement
    • Analyzes data collected through QA audits and coordinates with stakeholders to effect necessary corrective actions indicated by the findings and to inform the QA plan development.
    • Assists in the development of related standards, procedures and policies; work with Standards Department staff to provide input on the development and review of associated documentation.
    • Supports enterprise-wide quality management.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
  • Participates in emergency response efforts as needed.
  • Performs other duties as assigned.
Minimum Qualifications
  • Bachelor’s degree in engineering, business or related field; or equivalent combination of education and relevant work experience
  • 5 plus years of relevant work experience
  • Experience with Quality Management System and Auditing standards such as ISO 9001, ISO 19011, or other similar standards
  • Experience inspecting and auditing work
  • Demonstrated experience in business/operational planning
  • Strong analytical experience and process orientation (process documentation and identification of business requirements)
  • Excellent written and oral communication skills across all levels of the organization
  • Ability to work both independently and collaboratively to drive work forward with little supervision
  • Demonstrated ability to provide strong technical leadership to a wide variety of staff without direct authority
  • Strong teamwork, coaching, and organizational skills and an aptitude for process improvement
Desired Qualifications
  • Electric and/or gas utility experience
  • ASQ Certified Quality Inspector (CQI); Certified Quality Auditor (CQA); Certified Quality Engineer (CQE); or other related ASQ certification
  • Six Sigma Green Belt certification
  • Experience using business analytics software such as Microsoft Power BI or Tableau
Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams.  Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873.  Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue