Process Improvement Consultant

Job Description

Guides process engagement teams in implementing sustainable solutions while ensuring operational compliance and performance accountability. Develops and executes process improvement project plans that incorporate change management principles and sophisticated statistical analysis to drive process improvements. Builds effective peer networks, mentors team members, and maintains quality standards in process methodology and documentation. Trains others in continuous improvement techniques and supports various organizational priorities.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Oversees a portfolio of process improvement initiatives within a designated business unit, providing consultative support and guidance to manager and director level. 
• Leads PSE initiative teams, sub teams, and/or associated consultants and vendors on a broad variety of complex, cross-organization initiatives with a focus on achieving sustainable results.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Sets clear expectations and holds team accountable for performance.
  • Identifies, selects, and manages external vendors and consultants to provide quality external resources, as needed, to support priority initiatives.
• Develops, creates and maintains project plans that:
  • Delivers business case objectives.
  • Integrates change management activities.
  • Ensures processes are optimized with AI solutions.
• Partners with Enterprise Performance Management to identify performance improvement opportunities and strategies and to track improvement performance/benefits.
• Evaluates, recommends, and implements strategies to improve the effectiveness and efficiency of service, processes, reliability, and compliance processes including alignment with other priorities and technology initiatives.
• Manages implementation, schedule, communications, coordination, training, post implementation evaluation.
  • Ensures quality and consistency of methodology, metrics, general approach, analysis, and documentation. 
  • Ensures performance/process sustainability after project completion.
• Uses sophisticated analytics/statistical methods to study and analyze available data and to determine trends, root cause, metrics, leading and lagging indicators in collaboration with Enterprise Performance Management.
• Trains, mentors, coaches and challenges leaders, project sponsors/champions, project team members and all employees in the use of various process improvement techniques to raise awareness and desire of effective continuous improvement execution throughout the organization.
• Cultivates strong relationships with clients and internal stakeholders to ensure support and adoption of process changes.
• Ensures quality and consistency of methodology, metrics, analysis, and documentation.
• Builds relationships, effective teams, and networks that extend throughout the company.
• Develops, prepares and present analysis and reports.
• Provides support for other departmental and corporate priorities and projects.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in business, engineering, or technology; or an equivalent combination of relevant education and/or experience.
• Black belt Certification in Lean/Six Sigma or other process improvement methodologies or an equivalent combination of relevant education and/or experience.
• Eight (8) years of experience successfully leading/implementing multi-disciplined process projects and initiatives.
• Eight (8) years of experience utilizing high-involvement process improvement or change management techniques/tools.
• Experience using a variety of business applications and analysis tools such as Visio, Power Point, Excel, Word, SAP Business Warehouse, SAP modules.
• Outstanding attention to detail, problem solving, organizational and “system thinking” skills.
• Experience in understanding business process relationship with data analysis and metrics.
• Demonstrated passion for continuous improvement.
• Experience facilitating large groups.
• Ability to quickly build trust and value-based relationships with employees at all levels of the organization.  
• Understanding of change management concepts and techniques.  
• Strong coaching and influencing skills.  
• Ability to balance multiple priorities and deadlines in a fast paced environment.  
• Ability to take initiative and work both independently and as a part of a team to drive results.
• Excellent communication skills at all levels with the ability to prepare and present to the director/executive level and influence without authority.

Desired Qualifications

• Master’s degree in industrial engineering, business administration, or other related post graduate degree.
• Certification in project management.
• Understands AI and its opportunities for optimizing internal processes.
• Experience in large-scale organizational change efforts.
• Change management or associated organizational leadership and/or development experience – specifically working through organizational design and workforce transition efforts.

Additional Information