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Mgr Information Technology (M2)

Date:  Nov 23, 2022
Job ID:  3263

Bellevue, WA, US, 98004

Remote and Hybrid Work Opportunities:  Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's IT Application Solutions team is looking for qualified candidates to fill an open Mgr Information Technology (M2) position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

PSE is currently seeking a Manager, Information Technology (M2) to join our Application Services Team as a manager of the IT for IT team which is responsible for the support and development services of IT applications including ServiceNow and Splunk.  Lead the overall strategy for IT Enterprise Monitoring.  Provide leadership, technical expertise, and oversight to a team that is central to enabling a dynamic IT department that is changing to help PSE reach its aspirational goal of being a Beyond Net Zero Carbon energy company by 2045.

Job Description

  • Works under general direction of senior management to plan, organize and direct work related to IT applications supporting the IT department including the end-to-end design, development and maintenance of systems and services for ServiceNow and Splunk.
  • Work closely with IT leadership, product owners, peers and other stakeholders to identify and maximize opportunities to use ServiceNow, Splunk and enterprise monitoring to improve business processes and support critical IT strategies.
  • Manages team of IT employees, many of whom will have significant latitude and independence. May also manage lower-level managers and contractors including offshore team.
  • Accountable for managing teams with responsibility for performance evaluation, salary review and hire/fire decisions.
  • Provides leadership to the IT staff including career development, performance coaching, administration, technical guidance, recruitment and budgetary management
  • Facilitates creation of team environment through communication, setting goals and coordinating individual and team assignments.
  • Challenges and inspires employees to achieve business results. Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
  • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
  • Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.
  • Ensures duties are performed in accordance with all regulatory compliance obligations.

Minimum Qualifications

  • Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent combination of education and/or work experience.
  • Proven knowledge of information technologies and methodologies related to Agile development, ServiceNow and enterprise monitoring.
  • 7 years' experience managing or leading teams (some could include consulting) in strategic planning, development, implementation, and maintenance of IT system, application, infrastructure service or other technology areas. With experience in management demonstrating:
    • Strategic thinking and leadership with strong abilities in relationship management.
    • High competency in project management discipline and execution of small to large projects.
    • Experience in leading multidisciplinary, high-performance work teams/groups.
    • Successful development and implementation of new technologies.
    • Proficiency in driving process improvement.
    • Demonstrated competency in developing efficient and effective solutions to diverse and complex problems.
  • 2 years' experience participating in strategic planning, development, implementation, and maintenance/support of ServiceNow or equivalent application (with experience in two or more of the following modules ITSM, ITOM, SPM, Security Operations, ITAM, GRC) and enterprise monitoring.
  • Experience and working knowledge of ITIL framework
  • Demonstrated management and decision-making skills concerning information systems policies, processes and procedures with proven track record of completing tasks and/or projects within budget and on schedule.
  • Strong knowledge and understanding of business processes.
  • Excellent communication and presentation skills, especially with non-technical managers. Solid oral and written communications skills. An ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
  • Strong knowledge in project management discipline to effectively arrange resources and manage multiple small to large projects in a cross-functional environment.
  • Strong analytical, problem-solving and conceptual skills for single of multiple technical areas. Strong negotiating and critical thinking skills.
  • Customer-oriented, a positive, team-oriented attitude, flexibility, an understanding of the business issues driving the need for information technology, and solid work ethic are expected.

Desired Qualifications

  • Bachelor’s degree in Computer Science, Engineering or related discipline
  • Experience leading technology teams that are primary commercial off the shelf non-configured software solutions across multiple business teams.
  • Utility industry experience a plus.
  • Experience with Splunk
  • Familiarity with NERC CIP standards

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue