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Communications Initiatives Program Mgr

Date:  Jun 3, 2021
Job ID:  1322

Bellevue, WA, US, 98004

Puget Sound Energy is looking to grow our community with like-minded, top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's Corporate Communications team is looking for qualified candidates to fill an open Communications Initiatives Program Mgr position!

Job Description

Responsible for the effective management of the communications and/or public outreach components of company projects or initiatives. They will provide input to the strategic plan of the assigned project(s) or initiative and deliver communications and/or outreach elements of the plan. Through cross-functional collaboration and excellent team building/management, this position will be a key initiative team member and pro-actively clarify and challenge expectations and assumptions about each initiative and issue reflecting the customer or employee perspective. For external project work, they will coordinate with the outreach, public affairs, and technical components of the project, initiative or issue.


Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Job Responsibilities

  • Develops and implements communications components and/or public outreach of strategic company projects, initiatives and issues, providing support to other initiative teams as needed.

  • Identifies opportunities to evolve PSE's communication strategies and approaches, including new technology, engagement strategies and processes.

  • Performs emergency and storm duties.

  • Performs other duties as assigned.

For project work, this includes such things as:

  • Engaging directly with customers, answering questions and acting as a liaison between the customer and project teams.
  • Coordinating with internal groups to ensure information is being shared to customer-facing employees and cohesive public outreach strategies and plans are developed.
  • Producing communications collateral, and implementing communications tools.
  • Acting as a customer advocate. Raising issues on the customers’ behalf, and working with the Project Managers to address customer concerns.
  • Ability to work occasional nights or weekends as needed.
  • Assisting in the development, coordination, and implementation of the project plan. This includes the communications, public affairs and technical components of the project or initiatives providing support to other project/initiative team members as needed.  Must understand the overall goal and strategy of the plan, as well as how the tactics interconnect.
  • Assisting in the drafting of project documents such as Project Implementation Plans (PIP).
  • Assisting in managing and answering customer questions in coordination with outreach and customer care team members.



Minimum Qualifications

  • Bachelor’s degree in communications, media, business innovation, marketing, strategic leadership/management or related field, and 5 years relevant work experience; or an equivalent combination of education and experience.
  • Proven experience in managing increasingly complex projects with cross-functional teams and in an ever-changing and fast-paced environment.
  • Ability to manage projects, work with other departmental teams and deliver on commitments.
  • Ability to contribute effectively in peer management teams.
  • Skills and experience in collaboration and team building.
  • Practical and successful application of community or employee engagement strategies and tactics including the use of new media applications.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office tools.

Desired Qualifications

  • Experience with community outreach and comfort with engaging directly with customers.
  • Extremely detail oriented. Ability to track project status for multiple projects.
  • Ability to raise issues and concerns in a respectful and collaborative manner.
  • Strong leadership, interpersonal and relationship-building skills.
  • Comfortable working through conflict.
  • Ability to problem-solve and be creative when working with Project Managers and teams to find solutions on behalf of our customers.
  • Strong focus on customer service.
  • Experience working in a team-based organizational structure.
  • Strong project management skills.
  • Ability to operate in a remote office with leadership at corporate headquarters.
  • Light graphic design.
  • Experience coordinating and/or managing relationships with outside vendors.
  • Marketing/sales experience.
  • Broad knowledge of gas and electric utility rates, business objectives, to include operations, customer service, finance, and corporate relations.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue