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Communications Initiative Consultant

Date:  May 13, 2022
Job ID:  2548
Location: 

Bellevue, WA, US, 98004

Remote and Hybrid Work Opportunities:  Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's VP Clean Energy Strategy team is looking for qualified candidates to fill an open Communications Initiative Consultant position!

Job Description

The Communications Initiative Consultant is responsible for the effective management of the communications and/or outreach components of clean energy strategy, strategic initiatives and issues. Provides input to strategic planning process and leads message development for energy planning processes. Identifies cross-initiative opportunities for improvement and potential risk areas, and utilizes mitigation techniques. Through cross-functional collaboration and excellent team building and management, this position will be a key initiative team member and pro-actively clarify and challenge expectations and assumptions about each initiative and issue reflecting the customer and/or employee perspective.

 

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Job Responsibilities

  • Leads the communications and/or outreach component of company projects, strategic initiatives and issues, providing support to other initiative teams as needed. This includes development and implementation of the communications work plan, materials and team coordination and project management.
  • Identifies and prioritizes communications, outreach and reputation risks and develops the risk management and mitigation plan that addresses each risk in a timely and efficient manner. This requires close coordination, partnership and communication with multiple departments.
  • Provides input into the development of the department's strategic planning process and input into the evolution of PSE's communication strategies and approaches, including new media technology, engagement strategies and processes.
  • Provides support to other teams as needed.
  • Performs other duties as assigned.

 

For internal communications work, this includes such things as:

  • Working with internal partners to identify their internal communications goals and define the strategy for achieving the goals.
  • Working with other internal communications team members as well as other departments to implement the internal communications plans to inform and engage our employees.

 

For project work, this includes such things as:

  • Engaging directly with customers, answering questions and acting as a liaison between the customer and project teams.
  • Coordinating with internal groups to ensure information is being shared to customer-facing employees and cohesive public outreach strategies and plans are developed.
  • Acting as a customer advocate. Raising issues on the customers’ behalf, and working with the Project Managers to address customer concerns.
  • Assists in the development, coordination, and implementation of the project plans.

 

For marketing work, this incudes:

  • Designing and delivering integrated marketing strategy, tactics and results aligned to program, product, customer engagement, adoption and corporate goals; implementing the work plan for broad and targeted customer groups, and reporting on KPIs and success metrics.
  • Managing campaign/tactical performance, optimization and marketing budget forecasts.
  • Aligning program goals, objectives and strategies with customer needs, priorities and desired outcomes, as documented through PSE-driven customer research efforts.
  • Contributing to planning and execution of customer research efforts including: identifying key research questions, reviewing data collection instruments and reports, and participating in research finding presentations.

Minimum Qualifications

  • Bachelor’s degree in communications, media, business innovation, marketing, strategic leadership/management or related field, and 7 years relevant work experience; or an equivalent combination of education and experience.
  • Proven experience in managing increasingly complex projects with cross-functional teams and in an ever-changing and fast-paced environment.
  • Professional level competencies necessary to comprehend, analyze, and influence a wide range of complex business units, initiatives and issues.
  • Ability to contribute effectively in peer management teams.
  • Excellent verbal and written communication skills.
  • Skills and experience in collaboration and team building.
  • Demonstrated ability to lead and manage multiple priorities and irregular schedule commitments.
  • Proficiency in MS Office tools.

Desired Qualifications

  • Advanced degree in strategic leadership or management.
  • Practical and successful application of community and/or advisory group engagement strategies and tactics including the use of new media applications.
  • Experience in environmental equity.
  • Understanding of the techniques and processes needed to create a consistent and common voice across communications.
  • Proven experience developing a research plan and utilizing findings to inform and improve communications engagement goals, strategies and tactics.
  • Experience in leading internal communications strategies and delivering on the plans.
  • LEAN certification, Project Management certification or Six Sigma certification.
  • Broad knowledge of gas and electric utility planning processes, rates, business objectives, to include operations, customer service, finance, and corporate relations.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

 

At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.

 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

 

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue