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Communications Initiative Consultant

Date:  Jan 7, 2022
Job ID:  2341

Bellevue, WA, US, 98004

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Corporate Communications team is looking for qualified candidates to fill an open Communications Initiative Consultant position!

Job Description

PSE’s Communications Initiatives team is looking for a communications and public engagement professional to develop and implement public engagement and communications strategies for complex infrastructure projects. The Communications Initiatives Consultant is responsible for strategic planning and execution to educate and engage our customers on PSE’s large-scale electric and natural gas infrastructure projects. The consultant will identify opportunities across various company work streams to find opportunities for process improvement, potential risk areas, and utilize mitigation techniques. Through cross-functional collaboration and excellent team building and management, this position will be a key initiative team member who proactively clarifies expectations, challenges assumptions, and advocates on behalf of our customers and communities. 


PSE aspires to be a beyond net zero carbon company by 2045. This position will be integral in telling our story about how PSE’s infrastructure projects fit into that goal while maintaining reliable energy service for our customers.

Job Responsibilities

  • Leads the communications and/or outreach component of company projects, strategic initiatives, and issues, providing support to other initiative teams as needed. This includes the development and implementation of the communications work plan, materials and team coordination, and project management.
    • Engaging directly with customers, answering questions, and acting as a liaison between the customer and project teams.
    • Coordinating with internal groups to ensure information is being shared with customer-facing employees and cohesive public outreach strategies and plans are developed.
  • Acting as a customer advocate. Raising issues on the customers’ behalf, and working with the Project Managers to address customer concerns.
  • Assists in the development, coordination, and implementation of the project plans.
  • Identifies and prioritizes communications, outreach, and reputation risks and develops the risk management and mitigation plan that addresses each risk in a timely and efficient manner. This requires close coordination, partnership, and communication with multiple departments.
  • Provides input into the development of the department's strategic planning process and input into the evolution of PSE's communication strategies and approaches, including new media technology, engagement strategies and processes.
  • Provides support to other Communications teams as needed.
  • Performs emergency and storm duties.
  • Performs other duties as assigned.


Minimum Qualifications

  • Bachelor’s degree in communications, media, business innovation, marketing, strategic leadership/management or related field, and 7 years relevant work experience; or an equivalent combination of education and experience.
  • Proven experience in managing increasingly complex projects with cross-functional teams and in an ever-changing and fast-paced environment.
  • Professional level competencies necessary to comprehend, analyze, and influence a wide range of complex business units, initiatives and issues.
  • Ability to contribute effectively in peer management teams.
  • Excellent verbal and written communication skills.
  • Skills and experience in collaboration and team building.
  • Demonstrated ability to lead and manage multiple priorities and irregular schedule commitments.
  • Proficiency in MS Office tools.

Desired Qualifications

  • Advanced degree in strategic leadership or management.
  • Practical and successful application of community and/or customer engagement strategies and tactics including the use of new media applications.
  • LEAN certification, Project Management certification or Six Sigma certification.
  • Broad knowledge of gas and electric utility rates, business objectives, to include operations, customer service, finance, and corporate relations.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue