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Application Support Engineer

Date:  May 6, 2022
Job ID:  2607
Location: 

Bellevue, WA, US, 98004

Remote and Hybrid Work Opportunities:  Full Remote (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's IT Application Solutions team is looking for qualified candidates to fill an open Application Support Engineer position!

Job Description

  • Performs independent research within business to resolve business issues and process improvements.  Performs functional analysis, requirements, definition and application module configuration and testing.
  • Formulates and defines business scope and objectives through research and fact-finding combined with an understanding of business and industry requirements. With this knowledge, develops or modifies complex business process. Includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. 
  • Works in all phases of systems analysis and considers the business implications of the application of technology to the current business environment.
  • Facilitates process to gather/establish business requirements.
  • May participate in hardware/software selection, and vendor selection.
  • Participates in project initiation and defines high-level requirements.
  • Participates in business strategies, objectives and drivers.
  • Is responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables. 
  • Has a thorough understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions for the business functions. 
  • Is responsible for the identification of and resolution of gaps in the business processes. Involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation. 
  • Involved in the installation and tuning of modification, as well as archiving data. Ensures compliance with Sarbanes-Oxley and other regulations.
  • Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
  • Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

  • Diagnoses problems, develops and implements (specialized technical requirements as shown in technical addendum) environment solutions without oversight from Sr. Configurators.  
  • Solid understanding of relevant business processes so that they can be modeled in internal systems. 
  • Configures moderately complex application components (analysis, design, development and implementation of solutions) based on functional requirements without supervision in the (specialized technical requirements as shown in technical addendum) environment.  
  • Provides necessary coordination, facilitating interactive analysis and design sessions with representatives of business line and functional units.
  • Responsible for defining scope and process to gather/establish business requirements of new developments to meet changing business needs.
  • Establishes and manages project plans.
  • Assists (specialized technical requirements as shown in technical addendum) project manager in scheduling and budget tasks.
  • Provides guidance to business and functional units in developing tests and training plans and materials.
  • Specifies and apples testing and quality monitoring procedures.
  • Provides necessary coordination, facilitating interactive analysis and design sessions with representatives of business line and functional units.
  • Has deep knowledge in at least one (specialized technical requirements as shown in technical addendum) functional module and working knowledge in other modules.  Resolves moderately complex production issues.
  • Helps organize user training programs.
  • Understands and helps implement the overall IT strategy via direct experience in tactical projects and specific user requirements.
  • Understands the annual and 5-year capital IT budgets.
  • Participant in project initiation and defines high-level requirements.
  • Is responsible for the identification and resolution of gaps in the business processes. Is involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation. 
  • Writes functional requirements, develops test plans, and works with production issues. 
  • Understands and follows project and software development methodologies and processes and may assist in aligning the process with project needs.
  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 2 or more years IT experience, including systems development experience in the design and development of department-wide or enterprise-wide applications.   
  • Demonstrated experience in at least one (specialized technical requirements as shown in technical addendum) functional module with knowledge of other modules and can resolve moderately complex production issues.
  • Advanced knowledge of Microsoft Office.
  • Demonstrated experience in defining scope and requirements of new developments to meet changing business requirements.
  • Knowledge of systems and/or business analysis design concepts. Demonstrated proficiency in the applied use of systems and process analysis tools.
  • Ability to facilitate interactive design and functional specification sessions.
  • Strong analytical problem-solving and conceptual skills. 
  • Must be a “team player” able to work with management in developing and implementing new processes and enabling systems.  Able to work with end user groups to define application needs and identify feasible solutions. 
  • Proactive, self-motivated with the ability to motivate others and a customer-focused service attitude
  • Good organizational skills, with the ability to meet objectives and effectively multi-task.
  • Ability to work with all levels of the organization, both technical and non-technical.

Desired Qualifications

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

 

At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.

 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

 

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue