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Adv IT Technology Analyst

Date:  Nov 15, 2021
Job ID:  2237

Bellevue, WA, US, 98004

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

As a federal contractor, PSE is requiring that all employees be fully vaccinated against COVID-19 – and provide proof. As a condition of employment, you will need to provide proof of vaccination. However, accommodations will be considered for those unable to be vaccinated due to a disability/medical condition or sincerely held religious belief, practice or observance.

PSE's IT Infrastructure team is looking for qualified candidates to fill an open Adv IT Technology Analyst position!

Job Description

  • Functions as primary liaison between infrastructure teams and internal and external customer teams requiring infrastructure services.
  • Formulates and defines infrastructure requirements and objectives through research and fact-finding combined with an understanding of business and industry requirements.
  • Is responsible for understanding business requirements, coordinating and delivering infrastructure services for the requirements, resolving challenges and priorities, and reporting status to support the delivery of infrastructure services.
  • Manages and cultivates the infrastructure teams relationships with internal customers and project teams.
  • Marshals appropriate resources to deliver infrastructure services in support of project deliverables in coordination with project management.
  • Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Job Responsibilities

  • Applies advanced knowledge of infrastructure services to create solutions for highly complex business situations.
  • Assumes full accountability for developing infrastructure requirements for complex tasks. Works closely with infrastructure teams and internal customers and project teams to ensure accurate translation of business/application specifications into workable infrastructure requirements and has primary responsibility for documenting all infrastructure requirements.
  • Performs highly complex systems process analysis, design, and simulation across multiple platforms and/or cross-functions in infrastructure areas. Analyzes processes, functions and procedures to determine the most effective infrastructure processes and services required to meet the needs of the organization.
  • Has advanced knowledge of company infrastructure services and industry requirements, and uses this knowledge to proactively identify opportunities and develop innovative solutions for processes in the most demanding business situations.
  • Identifies key metrics and KPIs, and reporting methods for each, to ensure ongoing IT infrastructure operations excellence. Works across IT Infrastructure to ensure implementation and ongoing reporting.
  • Coordinates infrastructure test plan creation when needed
  • Coordinates implementation of the system hardware and software when needed to support project deliverables.
  • Resolves highly complex problems, often collaborating with other experts to do so. Updates or creates documentation in collaboration with others from within or across teams.
  • Writes detailed user documentation and user training materials. Coordinates project communication related to infrastructure services.
  • May function as Project Manager on mid- to large-sized infrastructure projects. Defines project scope, objectives, and client requirements. Creates plans for project schedule, cost / finances, risk mitigation, communications, quality, change control, and resource to meet project goals within the project scope, timeline, and budget.
  • Estimates infrastructure services required for large projects involving multiple departments, platforms, technologies, executive sponsors, or particularly high risk business problems.
  • Serves as lead resource for dealing with highly complex technical and/or business issues.
  • Works with IT professionals and managers across multiple segments.
  • Demonstrates success leading teams or collaborating with business partners and peer-level professionals from
  • other IT teams or other PSE departments, vendor or consulting organizations.
  • Mentors peers to acquire fine points of professional practice.
  • May manage up to two direct reports.
  • Operates under limited direction.
  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree and 8 years of experience in related field, or combination of specialized training or experience and eight years of directly relevant experience.  
  • Solid experience in requirements management, diagramming, use case development (UML). 
  • Expertise in process design, reengineering, requirements management and documentation methodologies. 
  • Solid understanding of IT infrastructure services and delivery processes. 
  • Proven team leadership and facilitation techniques. 
  • Experience in business case development. 
  • Has a strong understanding of information systems, business processes, the key drivers and measures of success for the relevant business. 
  • Expertise in process design and documentation methodologies, and design and production of quality deliverables, process and use case modeling, business case development 
  • Must be a self-starter. 
  • Demonstrated creative thinking and analytical skills. 
  • Strong attention to detail. 
  • Excellent written and oral communication skills. 
  • Ability to work independently and in a team environment. 
  • Proficiency in Microsoft applications, including Word, Excel, Outlook, MS Project and Visio. 
  • Prior experience managing small to mid-sized projects. 
  • Familiarity with project life cycles. 

Desired Qualifications

  • IT infrastructure or proven related experience.
  • Certified Business Analysis Professional.
  • Information Technology Infrastructure Library (ITIL) certification.
  • Project Management Professional (PMP) certification.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue