Claims Adjuster - Collections

Date:  Jun 26, 2024
Job ID:  4772

Tacoma, WA, US, 98409

Remote and Hybrid Work Opportunities:  Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's Legal team is looking for qualified candidates to fill an open Claims Adjuster - Collections position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The Claims department contributes to PSE’s success by providing prompt and thorough investigation of reported incidents involving damages to third parties. Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting thorough investigations, resolving matters appropriately, timely, and remaining customer focused in potentially adversarial situations.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

  • Investigate incidents, evaluate liability, and scrutinize property damages to pursue collection of damages to PSE facility. 
  • Travels throughout our entire service territory to attend small claims court hearings on behalf of company.
  • Represent company in Small Claims hearings, mediations, and settlement negotiations with damagers.
  • Travel throughout entire service territory for emergency incident responses, meet with stakeholders, and conduct onsite investigations as needed.
  • Excellent time management and organization to adhere to deadlines.
  • Performs thorough investigation of incidents involving property damages to PSE facilities.
  • Working knowledge of small claims court in service territory.
  • Provide litigation support to attorneys.
  • Enters required damage-claim billing information or notes into cross-functional systems.
  • Performs other duties as assigned.
  • Must be willing to be on call for emergencies on a 24-hour basis.
  • Hybrid schedule based out of Tacoma or Kent, WA.

Minimum Qualifications

  • 4-5 plus years experience in utility operations or claims adjusting.
  • Familiarity with civil justice system.
  • Knowledge of insurance (specifically casualty claims adjusting).
  • High level of interpersonal skills (verbal and written), including technical writing.
  • Ability to effectively interact with senior management and Union leadership.
  • Computer skills, including Microsoft Word and Excel.
  • Demonstrated ability to work effectively in high-stress conditions and ability to resolve conflict. Must be highly motivated, disciplined, and a self-starter.
  • Knowledge of tort and civil law.
  • Working knowledge of company’s operating tariffs, Washington State statutes and administrative regulations.

Desired Qualifications

  • BA/BS.
  • AIC, ARM, or CPCU designation and/or adjuster’s license.
  • Construction knowledge including interpretation of restoration estimates.
  • Municipality relations including interpretation service agreements.
  • Utility knowledge including gas and electric.
  • Understanding of the Dig Law.
  • Knowledge of PSE’s tariffs. Proficient in SAP.

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.


The pay range for this position is $67,800.00 - $96,400.00, and this position is eligible for annual goals based incentive bonuses. 


PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.  There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).  For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.  Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us ( 


Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. 


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Tacoma