Business Support Analyst

Date: Jan 13, 2025

Job ID: 5142

Location:

Bothell, WA, US, 98011

Remote and Hybrid Work Opportunities: Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open Business Support Analyst position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The CEM Data Support Team is seeking a Business Support Analyst to join our team. This position will assist customers with the EnergyCAP application. Respond to customer inquiries, provide technical support and resolve data issues. Support City of Seattle and CBA – Clean Building Accelerator customers for annual benchmarking.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

Provides related application maintenance, troubleshooting, and training for internal and external stakeholders when necessary. Assists with application system implementation, testing and/or upgrades as appropriate (may include coding and scripting).
Inputs data and evaluates the output from departmental modeling tools, benchmarking comparisons and performance reporting. Initiates, leads and performs analysis; provides/presents recommendations.
Provides ad-hoc data analysis, which may include research and review of issues, and follow-on response.
Coordinates and suports data requests from internal or external sources (such as compliance, audits, government filings, etc)
Assists with departmental initiatives, new analysis development and process improvement, on an as-needed basis.
May lead project teams on various related business initiatives.
Performs other duties as assigned.

Minimum Qualifications

Associate’s degree in business, economics, finance, or related, and 3 years experience in quantitative/ qualitative analysis; or equivalent combination of education and/or work experience.
Experience working with relational database sytems (querying, analysis, reporting).
Strong computer skill utilizing MS Office Suite (Excel, Access, Word, Outlook).
Excellent problem solving skills.
Ability to understand and explain technical concepts.
Excellent writing, communication and customer service skills.
Experience and desire to work in a team environment.
Strong time management and organizational skills. Able to work independently in a fast-paced environment and prioritize assignments.

Desired Qualifications

Bachelor’s degree in related field.
Project management skills.
Experience leading teams.
Related business-specific experience may include:
- Advanced relational database familiarity (MS Access, SQL, Oracle).
- Familiarity with CSEE Systems (CSY, CLX, CMS).
- Knowledge of Crystal Reports and Adobe Acrobat Pro.
- Knowledge of programming language (Visual Basic, SQL, VB.NET, HTML).
- Knowledge of rate-making process.
- Familiarity with SAP, BI, PACE.
Process documentation and improvement experience.

Additional Information

At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

The pay range for this position is $70,200.00 - $99,800.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.