Business Support Analyst

Job Description

Performs a variety of quantitative/qualitative analysis, as well as reporting, to support business needs and requirements.  Provides technical support (troubleshooting, maintenance and enhancements) and consultation for a variety of database systems used througout the department.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Analyzes data and evaluates output from departmental, benchmarking comparisons, and performance reporting.

• Utilizes robust Excel skills and knowledge to support data analysis and reporting.

• Prepares and delivers timely, recurring monthly reports.

• Provides and participates in training for internal and external stakeholders on related topics.

• Assists with application system implementation, testing, and upgrades as needed.

• Leads and performs analysis, providing recommendations and presenting findings.

• Conducts ad-hoc data analysis, including research and review of issues, and provides follow-up responses.

• Coordinates and supports data requests from stakeholders.

• Assists with departmental initiatives, new analysis development, and process improvements.

• Reviewing of and approving damage claims.

Proficient in:

• MS Office – With advanced knowledge of Excel.

• Familiarity with BI, PACE, SQL.

• Familiarity SAP (Front & Back-end).

• Knowledge of Acrobat Pro.

• Knowledge of billing & recovery analysis.

• Knowledge of basic Accounting, Controls, SOX.

• Knowledge of Utility Accounting – Order structure, WBS Element.

Minimum Qualifications

• Associate’s degree in business, economics, finance, or related, and 3 years experience in quantitative/ qualitative analysis; or equivalent combination of education and/or work experience.
• Experience working with relational database sytems (querying, analysis, reporting).
• Strong computer skill utilizing MS Office Suite (Excel, Access, Word, Outlook).
• Excellent problem solving skills.
• Ability to understand and explain technical concepts.
• Excellent writing, communication and customer service skills.
• Experience and desire to work in a team environment.
• Strong time management and organizational skills. Able to work independently in a fast-paced environment and prioritize assignments.

Desired Qualifications

• Bachelor’s degree in related field.
• Project management skills.
• Utility and/or Claims experience.
• Understanding liability claims.
• Excellent time management. 

Additional Information