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Sr IT Systems Engineer - Windows

Date:  Dec 2, 2022
Job ID:  3382

Redmond, WA, US, 98052

Remote and Hybrid Work Opportunities:  Full Remote (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's IT Infrastructure team is looking for qualified candidates to fill an open Sr IT Systems Engineer - Windows position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Manages servers, storage, operating systems and applications to ensure availability, recoverability, performance, integrity and supportability through production support and maintenance of existing systems and development and implementation of systems enhancements. Monitors, troubleshoots, configures, enhances and provides advanced customer support. Plans and executes the implementation of new applications or system integration and testing. Researches, recommends and designs new technologies, new configurations and enhancements to existing systems. Provides consulting advice to customers on the capabilities of the network environment.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

  • Supports the Windows family of operating systems to include: AD, DHCP, FTP, Powershell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity.
  • Contributes to standards.
  • Implements moderately complex technology solutions with minimal supervision.
  • Serves as the highest-level technical resource for technologies which may span the enterprise. Leads complex troubleshooting efforts and root cause analysis.
  • Works with various vendors to maintain equipment including firmware, service packs, security patches, etc to ensure the maximum performance, security, and availability of the systems.
  • Demonstrates the application of technology to defined requirements and has a detailed understanding of some infrastructure architectures.
  • Participates in the evaluation and selection of new system architectures, systems, tools, and techniques. Also performs the implementation once selections have been made.
  • Advises on selection of technology purchases.
  • Understands and promotes standards, guidelines, and policies for the use and integration of technology.
  • Participates in capacity planning, system installations, upgrades, and other maintenance activities for enterprise and departmental systems.
  • Reviews the environment and proactively implements changes to reduce problems and work stoppage.
  • Analyzes system wide performance indicators. Changes system software and parameters to ensure maximum system operating efficiency and availability as directed.
  • Updates/creates system documentation which may affect mutliple teams.
  • Manages or consults on small projects to ensure proper allocation of resources, and high client satisfaction.
  • Effectively manages day to day relationships with business partners, vendors, professional peers, and other team members.
  • Works with IT personnel across all segments.
  • Estimates resource and costs for smaller systems and medium projects.
  • Operates under minimal direction.
  • Performs other duties as assigned.

As part of the IT Workforce Architecture Project, assigned level P3.

Minimum Qualifications

  • Bachelor’s degree and 5 years of experience in related field, or combination of specialized training or experience and five years of directly relevant experience.
  • Advanced experience working with IT LAN/WAN network applications/procedures and processes.
  • Advanced knowledge of network protocols (e.g., TCP/IP), and GUI interfaces.
  • Advanced knowledge of Windows OS commands, software upgrades, and with network routing and bridging protocols.
  • Profecient in the understanding and troubleshooting of the Windows family of operating systems to include four(4) of the following nine (9) core competencies: AD, DHCP, FTP, Powershell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity.
  • Advanced knowledge of performance monitors and debugger tools.
  • Advanced experience with participating in projects in a cross-functional environment.
  • Advanced experience supporting Windows operating systems deploying enterprise-wide applications.
  • Must possess excellent organizational skills and demonstrate attention to detail.
  • Self-driven, able to juggle many tasks under tight deadlines, and be comfortable bringing ideas to the table.
  • Good documentation, teamwork and communication skills.

Desired Qualifications

  • Bachelor’s degree in Business Administration, Computer Science, or Information Technology.
  • Some experience with any of the following:
    • BES 
    • SAP
    • Cloud Computing
    • SQL
    • Clustering services
    • Unix
    • Enterprise Vault
    • Server Hardware
    • Exchange 2010
    • Visio
    • IIS
    • VMware
    • ITIL
    • Load Balancing
    • Microsoft Certified Systems Engineer (MCSE)
    • Lync
    • Microsoft Certified Technology Specialist (all)
    • NERC Security Standards
    • Oracle
    • Remedy

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue