Share this Job

Sr Technical Training Program Manager

Date:  Sep 14, 2022
Job ID:  3240

Bothell, WA, US, 98011

Remote and Hybrid Work Opportunities:  Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's Customer Init & Continuous Improvement team is looking for qualified candidates to fill an open Sr Technical Training Program Manager position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Responsible for managing and applying subject matter knowledge to assist with and contribute to the design, development, measurement of impact, and maintenance of scalable learning solutions for ongoing training programs and targeted business initiatives. Assigned training programs require highly technical, field/systems, and/or compliance-related knowledge or a high-level experience developing such content. Produces learning solutions from end-to-end and is hands-on during deployment, engagement of stakeholders, and during the feedback loop. Owns their training program(s) from start to finish. Partners effectively with internal training stakeholders (e.g. instructional designers, and training analysts) and business stakeholders (e.g. operations managers and supervisors) to ensure employee development and performance standards and objectives are identified, defined, and met. Leverages unique subject matter expertise to transform the technical content provided by business units into comprehensive training modules that focus on continuously improving operational critical thinking skills and system knowledge. Proactively drives change and continuous improvement in support of business goals.


Apply advanced knowledge of adult learning theory to develop high-quality training products and programs. With business unit stakeholders, identify, measure and track key performance indicators and translate them into ROI for training. Understand how to accomplish tasks through formal channels and informal networks; understand the cultures of organizations. Applies this information to contribute to the organization’s strategic plan and bottom line. Where training may not be the best solution, use business acumen and organizational knowledge to guide and propose alternative solutions to corporate stakeholders.


Senior technical training program manager include roles such as those that support Load Office, System Operations, IWM, SAP, GIS/Mapping, and grid modernization. This position has limited availability and must include an evaluation of the complexity, criticality of the work stream and importance to the business unit’s strategic objectives.


Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.


Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

  • Utilize expertise to manage highly technical training programs and projects bound by complex compliance, IT, and/or safety requirements using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle.
    • Engage with stakeholders, evaluate business problems, and conduct needs and root-cause analysis exercises to identify training opportunities or other appropriate solutions.
    • Develop program roadmaps and lead end-to-end management, including content management, logistics, communication, delivery, and facilitator coordination, analytics, and reporting.
    • Create mechanisms for systematically measuring the impact and continuously improving training programs to maximize the training effectiveness and translate results into ROI.
    • Create and manage the communication strategy for promoting and reporting program/project strategy, priorities, risks, and status of the programs/project.
    • Manage and maintain vendor partners, delivery media, and eLearning applications for scale and ease.
    • Manage training content/updates on SharePoint, LMS, and shared drives.
    • Equip and mentor contract or corporate subject matter experts to deliver training. Capable of delivering instructor-led training, if necessary.
    • Lead small teams of internal or contract Instructional Designers and manage the process of training development for targeted projects/programs.
    • Forecast and manage project/program resource requirements (both internal and external vendor) and develop project change requests if the budget needs change.
    • Work with leadership to educate internal stakeholders on the purpose of training and the budgetary, time, and other requirements to support successful training.
    • Influence without the benefit of positional authority to establish solutions to the current business need and environment.
    • Plays a leadership role in working with departments across the entire company on their training engagement needs.
    • Develop training solutions that are supported by data and objective reasoning.
  • Be a performance improvement consultant – Use your consultative skills to build training and development programs that will meet the business' needs, produce the intended result and improve business performance.
    • Understand PSE's business and the market in which it operates.
    • Understand the mission and goals of PSE, Operational Training, and your clients.
    • Speak with your client at all levels frequently.
    • Align the goals of Operational Training with those of your clients.
    • Understand the impact Operational Training has on the goals of PSE and your clients, and report the performance of your program to key stakeholders.
    • Be fiscally responsible and budget-conscious.
    • Use technology effectively.
  • Be a student of your profession – Make it a point to learn about who you are, what you do, and how you contribute to not only Operational Training's success, but also the company's.
  • Some travel throughout service territory may be required to meet the clients’ needs.
  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree and 8 years of training and development, Operations, IT, or Engineering experience; or equivalent combination of education and relevant work experience. 
  • 3 years of experience developing/translating highly technical field/systems content and/or compliance content into effective learning solutions.
  • 3 years of experience partnering with and presenting to business leaders.
  • 3 years of experience in program or project management.
  • Recognized as an expert in the specialty or craft by the organization.
  • Excellent interpersonal skills and ability to develop and cultivate strong working relationships with contractual counterparties, regulators, and other industry participants.
  • Proficient with suite of word processing, presentation, and spreadsheet applications.
  • Demonstrated organization, prioritization, and project management skills.
  • Strong analytical, presentation, communication, problem-solving, negotiation, and time management skills.
  • Ability to manage projects, work with other departmental teams and deliver on commitments.
  • Ability to contribute effectively in peer management teams.
  • Skills and experience in collaboration and team building.
  • Attention to detail and the ability to effectively multi-task in a deadline-oriented work environment.
  • Working knowledge of structure and operations of PSE or other highly regulated and technical industry.
  • Working knowledge of business applications and software tools (e.g., SAP, Webex, Work Manager).
  • Proven ability to partner and collaborate with business leaders.
  • Possess advanced knowledge of adult learning principles, training needs analysis, professional facilitation, evaluation methods, and learning styles.
  • Experience in developing multiple dispersed teams.
  • Skilled in creating & facilitating blended learning programs, detailed facilitator guides, participant materials, knowledge checks, and curated content. Confident in storyboarding and prototyping to move quickly and obtain stakeholder feedback and early buy-in and adapt to meet evolving business needs.
  • Proven ability to monitor and evaluate a training program’s effectiveness, success and ROI, and to report on them.
  • Working knowledge of Learning Management Systems (LMS) to manage training data and reporting functionality.
  • Experience in and key participation with process improvement projects.
  • Ability to manage multiple training projects and/or programs.
  • Ability to challenge others, often in higher positions, respectfully.
  • Ability to work both independently and collaboratively, drive work forward with little supervision.

Desired Qualifications

  • Ability to operate in a remote office with minimal supervision from corporate headquarters.
  • Certification in Project Management, Lean Six Sigma, Safety, ROI, or Training Analysis/Design/Assessment highly preferred.
  • Experience in a represented environment.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue