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App Configuration Analyst

Date:  Jan 5, 2022
Job ID:  1652

Bothell, WA, US, 98011

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.


PSE's IT Application Solutions team is looking for qualified candidates to fill an open App Configuration Analyst position!

Job Description

Puget Sound Energy’s Operations Mobile Workforce team is seeking an Application Configuration Analyst with focused experience in web-based application support.


This role will be responsible to maintain the configuration and availability of a web-based (IIS) workforce scheduling application hosted on-premise. This application supports 24x7 operations for areas including gas and electric operations and emergency response.


While this will be the primary focus of this position, our team is also looking for an individual whose drive to learning new technology matches the growth of the digital utility industry, specifically in areas of cloud computing, automation, and intelligent monitoring.

Job Responsibilities

  • Maintain web-based (IIS) workforce scheduling application
  • Collaborate with business users to analyze and translate business requirements into technical solutions (specific domain knowledge is not a pre-requisite).
  • Diagnoses problems, develops and implements (specialized technical requirements as shown in technical addendum) environment solutions without oversight from Sr. Configurators.
  • Solid understanding of relevant business processes so that they can be modeled in internal systems.
  • Configures moderately complex application components (analysis, design, development and implementation of solutions) based on functional requirements without supervision in the (specialized technical requirements as shown in technical addendum) environment.
  • Provides necessary coordination, facilitating interactive analysis and design sessions with representatives of business line and functional units.
  • Responsible for defining scope and process to gather/establish business requirements of new developments to meet changing business needs.
  • Establishes and manages project plans.
  • Provides guidance to business and functional units in developing tests and training plans and materials.
  • Specifies and applies testing and quality monitoring procedures.
  • Provides necessary coordination, facilitating interactive analysis and design sessions with representatives of business line and functional units.
  • Resolves moderately complex production issues.
  • Understands and helps implement the overall IT strategy via direct experience in tactical projects and specific user requirements.
  • Participant in project initiation and defines high-level requirements.
  • Is responsible for the identification and resolution of gaps in the business processes. Is involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
  • Writes functional requirements and develops test plans
  • Understands and follows project and software development methodologies and processes and may assist in aligning the process with project needs.
  • Participation in Release Management, Go-Live Cut-over processes, Hypercare support, and stabilization of projects after go-live.
  • Daily Production Support and Maintenance.
  • Windows server maintenance including operating system security patching, application installations, and system health monitoring.
  • Help support a team with 24x7, 99.99% availability for critical applications.

Minimum Qualifications

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 2 or more years IT experience, including systems development experience in the design and development of department-wide or enterprise-wide applications.   
  • Demonstrated experience in at least one (specialized technical requirements as shown in technical addendum) functional module with knowledge of other modules and can resolve moderately complex production issues.
  • Advanced knowledge of Microsoft Office.
  • Demonstrated experience in defining scope and requirements of new developments to meet changing business requirements.
  • Knowledge of systems and/or business analysis design concepts. Demonstrated proficiency in the applied use of systems and process analysis tools.
  • Ability to facilitate interactive design and functional specification sessions.
  • Strong analytical problem-solving and conceptual skills. 
  • Must be a “team player” able to work with management in developing and implementing new processes and enabling systems.  Able to work with end user groups to define application needs and identify feasible solutions. 
  • Proactive, self-motivated with the ability to motivate others and a customer-focused service attitude
  • Good organizational skills, with the ability to meet objectives and effectively multi-task.
  • Ability to work with all levels of the organization, both technical and non-technical.

Desired Qualifications

  • Experience with ClickSoftware/Salesforce ClickSchedule product
  • Experience with MS SQL Server or Oracle
  • SAP System modules, PI/PO integration and SAP Work Manager mobile application
  • Splunk monitoring and reporting
  • PowerShell programming
  • AWS application hosting
  • HP Application Lifecycle Management (ALM) for testing management.
  • Geographic Information Systems (ArcGIS/ESRI)
  • An analytical approach to problem-solving, coupled with the ability to conceptualize systems.

Additional Information

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.


At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.


Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.


Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue